Standard Form Contract
This standard form contract establishes the procedure for the provision of services, as well as mutual rights, obligations and procedures for relations between the Ticketpro Limited Liability Company (hereinafter referred to as Ticketpro or the Ticket Operator), Payer’s Identification Number 191120757, location: 220002, Belarus, Minsk, Masherova Avenue 25, offices 503, 503А; and the buyer of tickets (hereinafter referred to as the Customer) for cultural and entertainment, sports and / or other public events (hereinafter referred to as the Event), who accepted the public offer to enter into this contract.
Opening hours of Ticketpro LLC: Mon-Fri from 09:30 to 17:00. Weekends: Saturday, Sunday. E-mail: firstname.lastname@example.org.
1.1. General definitions:
Ticket is an agreement between the Event Organizer and the Customer, certifying the latter’s right to attend the event indicated on the ticket.
Ticket Operator (or Ticketpro) is Ticketpro LLC, a legal entity established in accordance with the legislation of the Republic of Belarus and selling tickets to events.
Booking is a preliminary reservation of a seat/place at the event (the right to attend the event). The booked ticket must be paid within 1 calendar day from the date of booking. The client cannot have more than one booking at a time. Booking is terminated 2 working days prior to the event.
Spectator is an individual who has passed to the venue (place) of the Event upon presentation of an entrance ticket.
Customer is the purchaser of the Ticket, to whom the Organizer provides services for visiting the event.
Organizer of the event is a legal entity and / or an individual entrepreneur who commissioned Ticketpro to sell tickets to the Event.
Partner is a legal entity and / or an individual entrepreneur who sells Tickets to the Customer on behalf of Ticketpro.
Personal data of individuals (hereinafter referred to as personal data) is a set of basic and additional personal data, as well as data on the details of documents confirming the basic and additional personal data of specific individuals.
Service fee of the Ticket Operator is a fee that is charged to the Customer for a number of services provided to the Customer when buying a ticket (the ability to print a ticket to the printer without leaving home; the opportunity to purchase a ticket at any convenient point of sale; choice of seats in the hall according to the hall layout presented on the website, of any place you like; choosing a convenient way to pay for a ticket, etc.)
Consent is the Customer’s consent to the implementation of actions with personal data, information relating to the Customer and related to commercial or other secrets protected by law for the purposes of using the resources of the website.
Actions with personal data are collecting, processing, storing, recording, systematization, accumulation, clarification (updating, changing), extraction, using, deleting information on the website about the Customer’s personal data, in compliance with the requirements defined by the legislation on information, informatization and protection of information.
1.2. Ticketpro on its own behalf sells tickets to the event on behalf of and at the expense of the Organizer. Ticketpro does not have the right to determine the price and terms of ticket sales, inter alia does not determine the location of (seating) seats at the event, does not replace, does not compensate for destroyed, lost, stolen, damaged and other tickets. The cost of reservation, the cost of delivery when returning the ticket shall not been compensated. Ticketpro shall not be liable for losses incurred in connection with the event, inter alia does not compensate for the cost of items lost during the event.
1.3. The rights and obligations associated with the purchased ticket shall be determined and published by the Event Organizer, and under no circumstances shall Ticketpro be liable for the content, modification, or execution of these rights and obligations.
1.4. Ticketpro shall have the right at any time to limit the number of tickets purchased by one person, and to interrupt the transaction for the purchase of such a number of tickets that exceeds the allowed. The volume of the allowed purchase transaction shall be limited by the maximum allowed volume of the basket formed by the Customer.
1.5. The Customer shall receive the purchased tickets after paying the cost of the tickets in accordance with the chosen delivery method. The cost of booking shall be paid when redeeming booked tickets.
1.6. Ticketpro shall not be responsible for the delay in delivery of tickets caused by inaccurate data, instructions specified by the user of the website, actions of third parties, and other circumstances beyond the control of Ticketpro. Ticketpro has the right to stop the delivery of the ticket if the delivery method chosen by the customer is not true (wrong address, the customer is not available) or the amount paid is not commensurate with the cost of the order. If the ticket is not received by the deadline, the customer shall be obliged to contact Ticketpro within 3 calendar days by sending a corresponding notice to the postal address of Ticketpro: 220002, Belarus, Minsk, Masherova Avenue 25, office 501, tel.: +375 17 293-42-42, +375 17 396 11 77, fax: +375 17 392-67-70 or by e-mail email@example.com.
1.7. The ticket shall be kept in a safe place. Direct sunlight and heat can spoil the ticket.
1.8. From the moment of providing public access to a unique bar-code of a ticket purchased by a client, Ticketpro LLC shall not be responsible for its uniqueness (singularity), since from this point on a ticket with a unique bar-code can be replicated.
1.9. Ticketpro shall reserve the right, agreed with the Organizer of the event, on its own behalf to charge the customer the cost of the service fee. Within one event, the cost of the service charge shall be the same for all customers.
1.10. Ticketpro, when selling tickets to customers, shall be entitled to provide additional services to customers for a fee. The amount received for the additional services rendered to Ticketpro clients are own income of Ticketpro.
1.11. When buying tickets at points of sale of Partners of Ticketpro, an additional fee may be charged for the ticket processing service. Ticketpro shall not be responsible for the amount of the additional fee charged by the Partners.
1.12. Ticketpro is not responsible for the content, comments, and other data added to the website by users of the ticketing system (forum users).
1.13. The website www.ticketpro.by may contain references and links to information provided on the Internet from anywhere in the world. Since Ticketpro does not control the indicated websites and the information contained on them, Ticketpro shall not b responsible for the accuracy and reliability of the information contained therein.
1.14. Any use of the website or its content for illegal purposes, as well as for the sale or resale of tickets, for advertising or other actions with a view to obtaining benefits, including mediation in selling tickets, shall be prohibited.
1.15. The Customer shall be obliged not to interfere in any way and means in the operation and technical solutions of the website www.ticketpro.by. Any monitoring (tracking, counting) of the website, copying, reproducing, changing, using and disclosing the specified data (including the content of the site) for any purpose is prohibited. Any activity that may cause an overload of the website system, interference in the functioning of the website shall be prohibited.
1.16. In case of violation of the terms and conditions of working with the website, Ticketpro has the right to stop using the website and / or terminate the transaction for the purchase of a ticket by the specified person unilaterally.
1.17. By performing any action on the website, the Customer confirms that:
- he is an adult individual who has the full right and ability to work with the website;
- he properly fulfills all the conditions of work with the website;
- he knows that in case of disclosure of a username or password transferred to him for visiting and working with the website, to third parties, the Customer shall be responsible for fulfilling obligations assumed by third parties using his name and password.
1.18. Except the username and password, Ticketpro does not verify the identity of the website user. The Customer confirms that the data provided to him by Ticketpro is provided voluntarily and with the consent of the Customer. The Customer gives Ticketpro consent to the processing of his personal data (name and surname, place of residence, telephone, e-mail, username, password, etc.) transmitted by him.
1.19. Neither Ticketpro nor the Organizer checks whether the person providing the ticket is the person who purchased the ticket and shall not be responsible for any damage caused by it. When visiting an event on the basis of a ticket printed by the Customer, the Customer is considered to be included in the first submission and / or scanning of the ticket. Tickets with an identical bar code shall not be legally significant either for Ticketpro or the Organizer.
1.20. Ticketpro has the right to make changes to the conditions of work with the website by publishing the relevant information in the news section of the website www.ticketpro.by. Changes take effect from the moment they are published on the website.
1.21. Ticketpro is not responsible for the authenticity and identification of tickets purchased in unauthorized places (other than at points of sale of Ticketpro and other than the website www.ticketpro.by).
1.22. All claims for the event related to the conduct, content, quality, advertising, etc., shall be lodged to the Organizer of the event.
1.23. Disputes in case of failure to reach an agreement shall be considered in the courts of the Republic of Belarus in accordance with the legislation of the Republic of Belarus.
1.24. The Customer shall be obliged to keep the password and username provided for working with the website so that they do not fall into the hands of third parties, unless the Customer authorizes third parties to represent him when working with the website.
1.25. The Customer shall be obliged to inform Ticketpro immediately about all the data and circumstances that have changed compared with those that were transferred to them during registration on the website.
1.26. Entrance tickets to cultural and entertainment events can be returned to the Event Organizer in cases provided for by Article 217 of the Code of the Republic of Belarus “On Culture” No. 413-З dated 20 July 2016.
The procedure for returning tickets to other events shall be determined by the Event Organizer (information about the Organizer is available on the ticket). If the event does not take place, the venue of the event is postponed or changed, Ticketpro shall not be obliged to reimburse the cost of the entrance ticket to the Customer upon returning the ticket. Entrance tickets shall be returned to the Event Organizer, unless otherwise is indicated. In case of return of tickets, the cost of the service charge, as well as the cost of additional services, are non-refundable.
If the Organizer is instructed to refund by the Ticket Operator, such a refund shall be carried out after the customer has sent the original ticket and the cash receipt (or payment confirmation), which are attached to the application.
In case of insufficiency of cash on hand of Ticketpro LLC, and in the event that a client’s claim for a refund is not possible to meet immediately, the maximum time limit for satisfying a claim shall not exceed seven calendar days.
When returning funds to a customer to a plastic card, banks may charge a fee for crediting funds to the card. The amount of the fee must be specified in the issuing bank that issued the card.
1.27. The rules of conduct at the event (hereinafter referred to as the Rules) are established by the Law “On Mass Events in the Republic of Belarus” dated 30 December 1997 No. 114-З (as amended on 20 April 2016), the Law “On Physical Culture and Sports” dated 4 January 2014, No. 125-З, other regulatory legal acts, as well as the rules established at the venue of the event. By purchasing a ticket, the Customer accepts and agrees with the rules of conduct at the event.
1.28. In order to ensure the safety of certain categories of spectators, the event organizer may introduce special conditions for attending the event for these categories with mandatory notification of the decision taken of the administration of the venue, law enforcement agencies, and spectators before the start of the sale of entrance tickets.
1.29. Entrance to the venue of the event implies the adoption and voluntary execution by the spectators of the rules in effect during the entire time they are at the venue.
1.30. Control over compliance with the rules shall be assigned to the Event Organizer, law enforcement officers, fire inspectors, as well as service employees involved in providing access control, seating for spectators and public order (security services, private security companies, ticket inspectors, administrators, volunteers, etc.).
1.31. The organizer of the event has the right to make photo and video filming of the audience in order to prevent illegal activity.
1.32. The Customer shall provide the Ticket Operator, the Organizer (as the ticket holder) with information about personal data and agree to its free use by Ticketpro for the purposes and to the extent provided for in this standard form contract.
1.33. The purpose of personal data processing is: the provision of service and the execution of contracts and agreements concluded by the Ticket Operator with individuals, providing the Customer with information about the Ticket Operator, the Organizer, to conduct mailings about the event(s) in any form not prohibited by applicable laws.
1.34. Personal data are required by Ticketpro, the Organizer for newsletters about the event(s), to provide technical and other support, as well as for marketing research and analysis that help improve the service of the Ticket Operator.
1.35. Confirmation of the Customer’s consent is carried out at the time of entering his e-mail address in the personal account, which means that the Customer confirms his consent with the public contract, as well as accepts all of its conditions and accepts them unconditionally.
1.36. The Customer provides and allows to perform actions under the standard form contract with the following personal data:
- E-mail address of the User.
By accepting the terms of this standard form contract, the Customer gives consent to the processing of his personal data by the Ticket Operator, the Organizer, its representatives and employees, receiving a newsletter in the form of e-mailing, in other ways not prohibited by current legislation.
1.37. By processing personal data we mean the following list of actions with personal data: collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution), depersonalization, deletion, destruction of personal data.
1.38. This consent to the processing of personal data remains in force without limit of time, but may be revoked by the subject of personal data on the basis of a personal statement sent to the e-mail: firstname.lastname@example.org from the address registered for distribution.
1.40. The Customer shall have the right to require the Ticket Operator to clarify his personal data. The request must be stated by sending an e-mail to email@example.com. The Customer can also refuse to receive e-mails using the “Unsubscribe” link given at the end of each letter. On the basis of a request, to receive from the Ticket Operator information regarding the processing of his personal data.
1.41. Ticketpro does not bear any responsibility for the distortion and leakage of the Customer’s personal data, information relating to the Customer and relating to a commercial or other secret, via an unprotected communication channel.
1.42. Ticketpro shall undertake not to transfer the information received from the Customer to third parties, except for state authorities on the basis of their requests. It is not considered a violation to provide personal data to third parties acting on the basis of an agreement with Ticketpro for the fulfillment of obligations to the Customer and only within the framework of this public contract.
1.44. When processing personal data, Ticketpro takes necessary and sufficient organizational and technical efforts to protect personal data from unauthorized access, as well as from other illegal actions in relation to personal data.
1.45. By purchasing a ticket, the Customer automatically agrees to the terms of this agreement and undertakes to fulfill the rights and obligations set forth in this standard form contract.
Standard form Contract for II European games 2019
The present standard form Contract sets out the procedure of providing services, as well as mutual rights, obligations and the scope of relations between the Limited Liability company «Ticketpro» (being hereinafter referred to as «Contractor»), UNP 191120757, with the registered office at: 25, Masherova av., office 503, 503A, 220002 Minsk, Republic of Belarus; and the purchaser of tickets (being hereinafter referred to as «Customer» or «Client») to II European Games 2019, due to take place in Minsk (being hereinafter referred to as «Event»), with the latter having accepted the offer to enter into the present standard form Contract.
LLC Ticketpro business hours: Mon-Fri from 9:30 until 17:00. Days-off: Saturday, Sunday. Email: firstname.lastname@example.org.
1. Definitions used in this Contract
1.1. General definitions:
Ticket – a Contract between the event host and the customer affirming the right of the latter to attend the event and make use of the services included in the product.
Ticket operator (or Ticketpro) – LLC Ticketpro, the official ticket operator selling tickets to the II European games 2019.
Booking – a preliminary reservation of a seat at the event (a right to attend the event). The booked ticket is due to be paid for within 1 day upon making an order. The Customer may not have more than one booking at a time. Booking stops 2 days to the start of the event.
Spectator – an individual being present at the event site (being hereinafter referred to as «Site»), providing that he/she possesses an entry ticket.
Customer – a purchaser of the Ticket, while the Operator provides services to him/her to attend the Event.
Event organizer – the Foundation of the Directorate of the II European Games 2019, UNP 805003673, with the registered office at: 27-2 Raduzhnaya str., 220020 Minsk, Republic of Belarus.
Fan – an individual who passed to the venue (venue) of the event upon presentation of an entrance ticket.
Partner – a legal person and/or an entrepreneur selling Tickets to the Customer.
2. Subject of the Contract
2.1. Ticketpro sells tickets to the Event upon the assignment and at the cost of the Organizer, and on its behalf. Ticketpro shall not identify pricing and the terms and conditions of ticket sales, among other Ticketpro shall not identify the location of (sitting) places at the event, shall not replace, shall not refund destroyed, lost, stolen, damaged, and other tickets. The booking cost and the delivery cost shall not be refunded once tickets are returned. Ticketpro shall not be responsible for any losses suffered in relation to the Event, and inter alia shall not refund the cost of items lost in the course of the event.
3. General Contract terms
3.1. The parties unconditionally agree that the procedure for the provision of the Services under this Contract, as well as other requirements and conditions related to the provision or the possibility of providing the Services under this Contract, is governed by art. 396 of the Civil Code of the Republic of Belarus dated 07.12.1998 (as amended and added), by the Law of the Republic of Belarus dated 04.01.2014 «On physical culture and sports».
3.2. By concluding this Contract, the Customer confirms that he has familiarized himself with the relevant regulatory legal acts regulating the procedure for attending sports competitions in the Republic of Belarus (hereinafter - the Event), and unconditionally recognizes their obligation to themselves.
3.3. By entering into this Contract, the Customer agrees that the Contractor has the right to refuse to provide the Services at any time, in the event that their provision contradicts the requirements of current legislation, as well as the Contract concluded between the Contractor and the Organizer of the Games.
3.4. The customer, being an individual, gives his consent to the Contractor for the collection, storage and processing of his personal data in order to provide the Services under this Contract in compliance with the requirements of the current legislation of the Republic of Belarus.
4. Сontract conclusion procedure
4.1. This Contract is a public Contract, in accordance with which the Contractor undertakes to provide the Services in relation to an indefinite number of persons (Customers) who applied for the provision of the Services.
4.2. This Contract is placed on the official website of the Contractor at the address: www.ticketpro.by, which is the public offer (offer) of the Contractor, addressed to an unspecified number of persons to conclude an Contract, under the conditions specified in this Contract.
4.3. The conclusion of this Contract is made by joining the Customer to this Contract, i.e., by accepting (acceptance) by the Customer the terms of this Contract as a whole, without any conditions, exceptions and reservations.
4.4. The fact of acceptance (acceptance) by the Customer of the terms of this Contract is the execution of an online order for the provision of the Ticket Purchase Services with the subsequent payment of the ordered Services in the manner and on the conditions specified in this Contract.
4.5. This Contract, subject to the procedure for its acceptance, shall be considered to be concluded in simple written form.
5. Rights and obligations of the parties
5.1. Rights and obligations arising from the purchase of the tickets shall be set out and published by the Event organizer and under no circumstances shall Ticketpro be liable for the content, amendment, and the execution of the rights and obligations specified.
5.2. Contractor has the obligations:
5.2.1. To transfer to the client after payment of the cost of booked tickets in accordance with the chosen method of their delivery. When redeeming booked tickets by the Client, the cost of the reservation is also paid.
5.3. Contractor has the rights:
5.3.1.Anytime Ticketpro shall limit the number of tickets being purchased by one person or shall abort the purchase transaction for the number of tickets exceeding the permitted one. The scope of the permissible purchase transaction shall be limited by the maximum permissible volume of the shopping cart activated by the Customer.
5.3.2. Ticketpro shall be exempt from any responsibility for the tickets delivery delay, caused by inaccurate data, instructions given by the Internet site user, actions of third persons and other circumstances Ticketpro cannot affect. Ticketpro may abort the ticket delivery once the selected delivery method is incorrect (wrong address, the Customer is not available), or once the actual amount settled does not match the actual cost of the order. If the ticket was not received by due date, the Customer shall apply to Ticketpro within 10 calendar days, having sent the notification by post to the Ticketpro postal address: 25, Masherova av., office 501, 220002, Minsk, Republic of Belarus, tel.: +375 29 693-59-35, +375 17 293-42-42, +375 17 293-48-48, fax: +375 17 392-67-70 or by email: email@example.com.
5.3.3. The website www.ticketpro.by may contain references and links to the information available in the Internet from any parts of the world. As Ticketpro does not control such sites and information contained therein, Ticketpro shall not be responsible for the accuracy and reliability of the information contained therein.
5.3.4. In case of violating the terms and conditions of operating the Internet site, Ticketpro may unilaterally terminate the usage of the Internet site and/or abort the ticket purchase transaction by such a violating person.
5.3.5. Ticketpro shall not verify the identity of the Internet site user, except for the login and password. The Customer affirms that the data submitted to Ticketpro have been submitted at his/her free will and with his/her consent. The Customer gives a consent for Ticketpro to process personal data submitted by the Customer (name, family name, home address, telephone, email, login, password, etc).
5.3.6. Ticketpro shall make amendments to the terms and conditions of the Internet site operation, by publishing relevant information in the news section of the site www.ticketpro.by. Amendments shall enter into force with immediate effect once they were published at the site.
5.3.7. In the course of tickets sales, Ticketpro may charge customers for extra services on its own. Amounts generated from extra services provided to the Customer, shall be deemed as revenues of Ticketpro alone.
5.3.8. The Organizer of II European games 2019 shall have the right to conduct the photo- and video shooting of the spectators intended to prevent unlawful activities.
5.3.9. For the safety of certain groups of spectators, the event Organizer may introduce special terms of attending the Event for such groups, while the prior notification on the decision taken by the site administration or law enforcement bodies regarding the spectators shall be communicated prior to the start of ticket sales.
5.4. Customer has obligations:
5.4.1. To comply with the rules set forth in this Contract and valid for the entire duration of your stay as a fan on the court.
5.4.2. By purchasing the ticket, the customer accepts and consents to the following rules of conduct at the Event:
Measures on securing the public order and public safety while arranging sports events or high-attendance public events are governed by Article 36 of the Law of the Republic of Belarus “On the Physical Culture and Sports” № 125-З d/d 04.01.2014.
5.4.3. The tickets shall be stored in a safe place. Direct sun rays and a high temperature may damage the ticket.
5.4.4. The Customer shall keep the password and the login, provided to him/her to operate the Internet site in a way that this information shall not be made available to third persons, except for the case when the Customer authorizes third persons to represent the Customer in operating the Internet site.
5.4.5. The Customer shall immediately inform Ticketpro on all the data and circumstances that changed compared to those submitted by the Customer in the course of the registration at the Site.
5.4.6. By purchasing the ticket at the site www.ticketpro.by, the Customer gives a consent to the automatic distribution of advertising emails, information notifications to the email and telephone number submitted in the course of the registration.
5.4.7. In no way shall the Customer interfere with functioning or technical solutions of the website www.ticketpro.by. Any monitoring (tracking, readout) of the Internet site, its copying, reproduction, alteration or disclosure for any purpose (including the content of the site) shall be forbidden. Any activity that may cause the overload of the Internet-site system, any disruption to the functioning of the Internet site shall be forbidden.
5.4.8. By executing any action at the website, the Customer confirms that:
- he/she is a full-aged individual, having the full right and the legal capacity to operate the Internet site;
- he/she executes appropriately all the terms and conditions of operating the Internet-site;
- he/she is aware, that in case disclosing the login or password provided to him/her to visit and operate the Internet site to the third person, the Customer shall be responsible for the execution of obligations assumed by third persons that made use of his/her login or password.
5.4.9. Submit entry tickets and documents granting access to the site to the personnel in charge of access control arrangements, as well as submit passes for vehicles to access the adjacent area.
5.4.10. In order to ensure safety and disallow smuggling prohibited items, to undergo a special control (personal control) and display personal possessions for examination before entering the site, and in some cases – when entering the adjacent fenced area.
5.4.11. Occupy seats in accordance with the information specified in entry tickets.
5.4.12. Execute lawful instructions of the law enforcement bodies personnel, site administration, fire safety bodies; to comply with the regulations of civil order and those of general conduct.
5.4.13. Immediately notify the site administration and the personnel of law enforcement bodies on any suspicious items, cases of fumigation and fire, violations being committed, and other threats to safety.
5.4.14. Carefully handle the Organizer property and the site, keep things clean.
5.4.15. In case of the damage to the individual or to the property of the individual, as well as to the property of the legal person, including the event Organizer, to compensate for such damages in full, in the procedure as set out by law, not excluding satisfying the recourse claim laid to him/her (spectator) by the entity that initially compensated for damages.
5.4.16. Comply with the general rules of conduct and respect the symbols of the state while the National anthem of the Republic of Belarus and that of foreign states are being played.
5.5. Customer has rights:
5.5.1. To enter the site prior to or during the event, providing that they possess tickets. The start of the admission to the site is to be decided upon jointly by the event Organizer, site administration and the law enforcement bodies. The number of admissions to the site per 1 spectator within one event, providing he/she possesses an entry ticket is to be decided upon by the event Organizer and the site administration. One child under the age of 7 years accompanied by an adult Fan has the right to free admission to events at the Games, but without the right to sit.
5.5.2. To use other services being provided by the event Organizer and the site administration.
5.5.3. Take to the stands of the site and use: tobacco products and lighters, providing that there are designated smoking areas; merchandise being officially sold at sites.
5.5.4. To make claims to the Organizer regarding the Games relating to the conduct, content and quality of the organization of events within the framework of the Games.
5.5.5. To conduct non-accreditation amateur photo and video filming (if their use is not prohibited by the Organizer of the Games, the corresponding entry on the admission ticket must be made about).
5.5.6. Bring and use in order to support the team in appointing responsible fans from each of the following support tools:
- a drum with a single diaphragm, with an open bottom, with a diameter of up to 60 cm and a height of up to 40 cm, with standard sticks;
- a banner of different configuration, provided that they will be placed in the stands in such a way that they will not interfere with the viewing of the Games by other spectators. Their placement on the site is determined by the person of the Organizer of the Games, who is responsible for security, in coordination with the administration of the site, the head of the law enforcement agencies at the event and the representative of the Ministry of Emergency Situations. Banners should be made of non-flammable materials (to be impregnated with special compounds), supplied with appropriate fire safety certificates. The content of banners should be directed only to the support of their team, not contain offensive, obscene, provocative texts, words, symbols, images;
- flags on a plastic hollow shaft. The length of the pole cannot exceed 1.5 m. Flags must be made of non-flammable materials (impregnated with special compounds) and have the appropriate fire safety certificates. The use of such flags is allowed in the "guest" and "fan" sectors. The content of the images on the flags should be directed only to support their team, not contain offensive, obscene, provocative texts, words, symbols, images, or other means of supporting the team. The use of other means of support may be allowed by joint decision of the Organizer, the site administration and the management of the law enforcement headquarters.
- support tools containing words and phrases in the official languages of the countries whose teams participate in the Games must have a certified translation;
- support tools containing words and phrases in a foreign language must have a notarized translation;
- support tools containing abbreviations and combinations of numbers should have a written explanation of the meaning of abbreviations and combinations of numbers;
The owners of the above attributes, 1.5 hours prior to the start of the Games, are required to submit it for compliance with the requirements of the representatives of the Event Organizer, the administration of the site and the headquarters of law enforcement agencies, the Emergencies Ministry.
In the event of a violation by fans of this Contract by the Event Organizer, it may be decided to prohibit the use of the above-mentioned support tools at the Games.
5.6. Spectators are prohibited to:
5.6.1. The use of the contents of the Ticketpro website for illegal purposes, as well as for the purpose of selling or resale tickets, for advertising or other actions in order to obtain benefits, including mediation in selling tickets, is prohibited without the prior written consent of Ticketpro.
5.6.2. Stay at the site under the influence of alcohol, drugs, and other intoxications.
5.6.3. Smuggle to the site and set into action:
- alcoholic beverages;
- any kind of arms and ammunitions;
- piercing and cutting items;
- smoke flares;
- signal flares;
- other substances, items, and products, including hand-made ones, while their usage may result in fumigation, inflammation and other negative effects;
- devices and products, including hand-made ones, non-pyrotechnics being used for spreading, disseminating various materials and substances (pneumatic crackers etc.);
- flammable, explosive, poisonous, toxical and acidly smelling substances;
- flammable, fire hazardous materials and items;
- dyeing agents;
- drug substances;
- radioactive materials;
- gas cartridges of nerve and tear effects;
- laser devices;
- other items that may be used as a weapon;
- cans, glassware, plastic vessels, bottles and canisters;
- bulky items (any items with dimensions above 40x40x20 cm in terms of their length, width and height);
- sound amplifying devices;
- pipes, whistles of any kind being made from any materials, rattlers being made from any materials;
- transceivers and other radio devices and high-frequency devices, television and telecommunications equipment, excluding radio devices and high-frequency devices allowed for use at the Games venues without special labels" after "radio stations"
- propaganda materials being extreme by nature, or those containing Nazi symbols, the merchandise or symbols of extremist organizations.
5.6.4. Smoke, use electronic cigarettes or any other smoking devices imitating smoke in areas where it is forbidden by the site administration.
5.6.5. Start up a fire.
5.6.6. Throw items to stands, the playing field and the area around it, as well throw intentionally at spectators, players, coaches, referees, team representatives, site personnel, law enforcement personnel, officials of the event Organizer.
5.6.7. Wear and display as well as use the insignia, merchandise and other symbols being fascist or racist by their nature, as well as use the insignia, merchandise and symbols resembling to the extent when one may confuse them; publicly display the merchandise or symbols of extremist organizations.
5.6.8. Use words and expressions, as well as gestures being fascist or racist by their nature.
5.6.9. Use obscene or insulting words and expressions as well as gestures.
5.6.10. Use the merchandise, banners, slogans, shouts, gestures, instigating social, religious, national, and international hatred, as well as social, racial, religious, national and international superiority.
5.6.11. Insult other persons, including insults by virtue of supportive tools and merchandise; and commit other actions disgracing honor, dignity and business reputation of an individual or a group of individuals.
5.6.12. Use the elements of clothes or other items and methods in order to hide the face.
5.6.13. Violate civil rules of conduct by virtue of denudating certain parts of the body while staying at the site.
5.6.14. To behave provokingly, or display a threat to spectators and participants of the event, create a threat to personal life and safety or that to other individuals, expose other individuals to any kinds of hazards.
5.6.15. To trespass barriers to the playing field or appear on it, in locker rooms of the teams, referees, press-centers and other service premises.
5.6.16. Stay in the course of the event in the aisles, staircases, cause interference to the movements of participants and spectators, stand on chairs, jump, imitate unlawful actions while staying at the stands, climb up barriers, barrier walls, lighting installations, masts, supporting structures, inflict damage to the organizer, site and spectators.
5.6.17. Appear at the site with animals.
5.6.18. Perform any political actions.
5.6.19. Perform public campaigns without the approval of the event Organizer.
5.6.20. To sell or distribute in any other way advertising, merchandise, political, religious and racist products (including posters, leaflets, and handouts).
5.6.21. To speculate in entry tickets to the event.
5.6.22. Tickets may not be used for advertising purposes or for promotes, within auctions, fundraising or marketing goals (including competitions, contests, and lotteries) without a prior approval of the event Organizer in written form. Tickets used for advertising purposes, for promotion, with in actions, fundraising or marketing goals, for reselling without a prior approval of the event Organizer shall be deemed void and may be withdrawn and nullified. In such an event the owner of the ticket shall not have the right to attend the event, and the buyer shall not have the right to a refund. The buyer of the ticket shall pledge to neither resell the ticket nor use it to promote any individual, entity or a service.
5.6.23. Use personal wireless access points and 3G/4G routers, including smartphones, tablets and PCs in Wi-Fi hotspot mode;
5.7. Control over compliance with the terms of this Contract as part of customer purchases of tickets is entrusted to Ticketpro, rules for attending sporting events under the conditions of compliance with the legislation of the Republic of Belarus on the Games Organizer, law enforcement officers, fire inspectors, as well as the site administration involved in providing access control, seating arrangements fans and public order (security services, controllers, administrators, volunteers, etc.).
5.8. Fans who do not comply with the terms of this Contract, as well as the norms of the current legislation, as well as persons in respect of whom a court ruling on administrative prohibition to visit the places where the Games are held on the days they are held in accordance with the law, are not allowed to the site or expelled for its limits without reimbursement of the cost of the entrance ticket, and in cases of their committing illegal actions are brought to administrative or criminal liability.
5.9. Offence of the terms of this Contract by the fan is the basis for the Organizer of the Games and the administration of the site to consider the issue of denying access to the violator to the site during other events within the Games.
6. Ticket refund procedure
6.1. Tickets may be returned to spectators in the following cases:
- event cancellation;
- refusal to non-residents to enter the Republic of Belarus on grounds as set out in the legislation of the Republic of Belarus;
- in cases as set out in the Contract with the host city.
No refund shall be made in any other cases.
6.2.Tickets purchased by spectators may be returned to LLC Ticketpro in cases as set out in article 6.1 of the present standard form Contract, while complying with the following conditions: the ticket shall be returned latest 3 (three) calendar days to the start of the respective event, this being the case, the business hours of LLC Ticketpro shall be taken into account, with its registered address as follows: 25, Masherova av., office 501; it is understood that the ticket has no visible defects. In these cases LLC Ticketpro performs a refund to the spectator.
6.3 In case of the event cancellation (article 6.1 of the Contract) the request for a refund of the cost of the ticket may be submitted within 7 (seven) calendar days after the date of the failed event.
6.4. Customer applies to the LLC Ticketpro office with an application for a refund of the ticket cost, while the application is addressed to the director of LLC Ticketpro, attaching hereto copies of the ticket and of the cash register receipt (or the confirmation of a payment), copies of the passport. The applicant specifies his/her name, family name, patronymic, domicile, contact phone number and passport data.
6.5. LLC Ticketpro shall not accept applications that do not meet the criteria of Article 10 of the present Contract.
6.6. Should the event be postponed, where as the spectator’s request was submitted after the event was hosted, for the purpose of decision-taking on the refund to the spectator, the commission shall be established, based on the order of the director of LLC Ticketpro.
6.7. The commission resolves on the refund to the spectator for the ticket purchased with regard to the information about the admission to the site with the respective ticket.
6.8. The decision on the refund shall be taken latest within 10 calendar days upon the submission of the application.
6.9. An employee of LLC Ticketpro in charge shall notify an individual either in written form or by phone about the decision taken latest within 15 calendar days after the application was received; and in case of the refusal – in written form only, specifying grounds of the refusal.
6.10. The refund to the spectator is performed based on the cash payment voucher in the procedure as set out in the legislation of the Republic of Belarus.
6.11. A refund is performed upon the submission of the original of the ticket and the cash register receipt (or the confirmation of a payment), a passport copy, all these to be attached to the application.
6.12. Should the funds in the cash register of LLC Ticketpro be in sufficient, and if the applicant’s request for are fund appears impossible to perform immediately, the request shall be satisfied latest with in seven calendar days.
6.13. Applications from spectators that were refused are fund and the reply to the applicant are stored by the employee in charge.
6.14. In case of the event cancellation, upon the submission of the application, a refund may be possible on the submission day without any extra review, providing that there are sufficient funds at the cash register.
7. Responsibility of the parties
7.1. For non-fulfillment or improper fulfillment of its obligations under this Contract, the guilty Party is responsible in accordance with the current legislation of the Republic of Belarus, taking into account the specifics established by this Contract.
7.2. Once a unique barcode of the ticket is publicly accessible, LLC Ticketpro shall be exempt from any liability related to its uniqueness (singularity), as from this moment the ticket with a unique barcode may be replicated.
7.3. Neither Ticketpro, nor the Organizer shall verify whether the person specified in the ticket is the actual buyer thereof, and shall not be responsible for any losses caused by this fact. While attending the event based on the tickets being printed out by the Customer, the customer shall be deemed as the attendee once the ticket was submitted and (or) scanned for the first time. Neither Ticketpro nor the Organizer shall deem tickets with an identical barcode as legally valid.
7.4. Ticketpro is not responsible for the delay in delivery of tickets caused by inaccurate data specified by the customer.
7.5. Ticketpro shall not be responsible for the content, comments and other data posted at the Internet site by the tickets sales system users (forum users).
7.6. Ticketpro shall not be responsible for the originality and identification of the tickets, purchased in locations unspecified (neither Ticketpro points of sale, nor the site www.ticketpro.by).
7.7. The Customer is solely responsible for any actions taken by him in the process of using the Internet, information resources or services of the Contractor, as well as for the consequences of such actions.
7.8. The Customer is solely responsible for any, including unauthorized, actions of third parties that occurred as a result of non-compliance by the Customer of the confidentiality of their credentials or other sensitive information, as well as the consequences of such actions.
8. Force majeure
8.1. The parties are exempt from liability for partial or complete non-fulfillment of obligations under this Contract if their non-execution was due to force majeure circumstances that arose after the conclusion of the Treaty as a result of emergency events that the parties could neither foresee nor prevent by reasonable measures.
8.2. The party referring to such circumstances specified in clause 1 is obliged to inform the other Party no later than 2 calendar days from the moment they occur.
8.3. Force majeure circumstances include events that the Party cannot influence and for whose occurrence it is not responsible, such as: war, insurrection, strike, earthquake, flood, fire, severe weather conditions or other natural disasters, government decrees, orders (decrees) of state bodies and officials, laws and other regulatory acts of the competent authorities, adopted after the acceptance of this Contract and making it impossible to fulfill the obligations established by s of this Contract, as well as actions of state or local government bodies or their representatives, which impede the fulfillment of the terms of this Contract, and other unforeseen circumstances, including problems in the urban power grid, technical problems at transit nodes of the Internet and other disruptions in the functioning of data networks located outside the sphere of influence of the Parties, but not limited to.
8.4. In the event of force majeure circumstances preventing the fulfillment of obligations under this Contract, the period for the Parties to fulfill such obligations shall be postponed in proportion to the duration of such circumstances, as well as the time required to eliminate their consequences, but not more than sixty calendar days.
8.5. If the circumstances of force majeure continue to operate for longer than the period specified in clause 8.4 of this Contract, or when upon the occurrence of both Parties it becomes obvious that the circumstances will last longer than this period, the Parties undertake to discuss the possibilities of alternative ways of implementing this Contract or terminating it without damages.
9. Notifications and notices
9.1. The parties agree that they unconditionally recognize the legal validity of the texts of documents and correspondence received via fax and / or e-mail along with documents executed in simple written form on paper. Including the Parties recognize the legal force of documents signed by facsimile signature or electronic digital signature.
9.2. The parties unconditionally agree that all correspondence, notifications and notifications received to the email addresses provided when the Customer completes the online application when ordering tickets are considered to be delivered to the addressee in the proper form.
9.3. The parties are obliged to timely verify correspondence received at their email addresses.
9.4. All risks associated with the occurrence of adverse effects due to non-compliance with the requirements of paragraph 9.3 of this Contract shall be borne by the Party that committed such a violation.
10. The order of permission. Contract term. Termination of Contract
10.1. This Contract shall be deemed concluded from the moment the Customer credits funds to the Contractor’s settlement account as payment for the Services ordered by it in accordance with a request for payment of the Services ordered by it or from the moment cash is paid into the Ticketpro cash desk and / or Partner.
10.2. All disputes that may arise during the execution of the Treaty shall be resolved through negotiations.
10.3. If it is impossible to reach a Contract through negotiations, all disputes during the execution of the Contract are subject to consideration in the courts of Minsk.
10.4. Changes and / or additions to this Contract are made unilaterally by decision of the Contractor.
10.5. Changes and / or additions made by the Contractor in this Contract on its own initiative, shall enter into force from the date of their publication on the website of the Contractor.
10.6. Changes and / or additions made by the Contractor in this Contract in connection with a change in legislation, shall enter into force simultaneously with the entry into force of changes in these legislative acts.
10.7. The text of the changes and / or additions to this Contract, or its new edition is communicated to the public by means of the publication (publication) of the relevant information on the official website of the Contractor.
10.8. The parties unconditionally agree that silence (absence of written notifications about termination of this Contract with certain provisions of this Contract, including changing the price list for services) is recognized as consent and accession of the Customer to the new edition of this Contract (paragraph 3 Article 159 of the Civil Code of the Republic of Belarus).
11. Final provisions
11.1. If any of the conditions of this Contract loses legal force, due to amending the legislation of the Republic of Belarus, is recognized as illegal, or is excluded from this Contract, then this does not entail the invalidity of the rest of the conditions of this Contract, which will remain valid and by binding Parties.
11.2. All issues not regulated by this Contract shall be resolved in accordance with the current legislation of the Republic of Belarus.
12. Details of the parties
12.1. The parties unconditionally agree under the details of the Customer to consider the information specified by him when making an online application for the provision of the Services and/or specified in his personal account when registering on the website www.ticketpro.by.
12.2. Requisites of the Contractor:
Location: Minsk, Masherova Av., 25, of.503, 503A
business hours: 09.30-17.00 Monday-Friday