About Ticketpro

Standard Form Contract

This standard form contract establishes the procedure for the provision of services, as well as mutual rights, obligations and procedures for relations between the Ticketpro Limited Liability Company (hereinafter referred to as Ticketpro or the Ticket Operator), Payer’s Identification Number 191120757, location: 220002, Belarus, Minsk, Masherova Avenue 25, offices 503, 503А; and the buyer of tickets (hereinafter referred to as the Customer) for cultural and entertainment, sports and / or other public events (hereinafter referred to as the Event), who accepted the public offer to enter into this contract.

Opening hours of Ticketpro LLC: Mon-Fri from 09:30 to 17:00. Weekends: Saturday, Sunday. E-mail: help@ticketpro.by.

1.1. General definitions:

Ticket is an agreement between the Event Organizer and the Customer, certifying the latter’s right to attend the event indicated on the ticket.

Ticket Operator (or Ticketpro) is Ticketpro LLC, a legal entity established in accordance with the legislation of the Republic of Belarus and selling tickets to events.

Booking is a preliminary reservation of a seat/place at the event (the right to attend the event). The booked ticket must be paid within 1 calendar day from the date of booking. The client cannot have more than one booking at a time. Booking is terminated 2 working days prior to the event.

Spectator is an individual who has passed to the venue (place) of the Event upon presentation of an entrance ticket.

Customer is the purchaser of the Ticket, to whom the Organizer provides services for visiting the event.

Organizer of the event is a legal entity and / or an individual entrepreneur who commissioned Ticketpro to sell tickets to the Event.

Partner is a legal entity and / or an individual entrepreneur who sells Tickets to the Customer on behalf of Ticketpro.

Personal data of individuals (hereinafter referred to as personal data) is a set of basic and additional personal data, as well as data on the details of documents confirming the basic and additional personal data of specific individuals.

Service fee of the Ticket Operator is a fee that is charged to the Customer for a number of services provided to the Customer when buying a ticket (the ability to print a ticket to the printer without leaving home; the opportunity to purchase a ticket at any convenient point of sale; choice of seats in the hall according to the hall layout presented on the website, of any place you like; choosing a convenient way to pay for a ticket, etc.)

Consent is the Customer’s consent to the implementation of actions with personal data, information relating to the Customer and related to commercial or other secrets protected by law for the purposes of using the resources of the website.

Actions with personal data are collecting, processing, storing, recording, systematization, accumulation, clarification (updating, changing), extraction, using, deleting information on the website about the Customer’s personal data, in compliance with the requirements defined by the legislation on information, informatization and protection of information.

1.2. Ticketpro on its own behalf sells tickets to the event on behalf of and at the expense of the Organizer. Ticketpro does not have the right to determine the price and terms of ticket sales, inter alia does not determine the location of (seating) seats at the event, does not replace, does not compensate for destroyed, lost, stolen, damaged and other tickets. The cost of reservation, the cost of delivery when returning the ticket shall not been compensated. Ticketpro shall not be liable for losses incurred in connection with the event, inter alia does not compensate for the cost of items lost during the event.

1.3. The rights and obligations associated with the purchased ticket shall be determined and published by the Event Organizer, and under no circumstances shall Ticketpro be liable for the content, modification, or execution of these rights and obligations.

1.4. Ticketpro shall have the right at any time to limit the number of tickets purchased by one person, and to interrupt the transaction for the purchase of such a number of tickets that exceeds the allowed. The volume of the allowed purchase transaction shall be limited by the maximum allowed volume of the basket formed by the Customer.

1.5. The Customer shall receive the purchased tickets after paying the cost of the tickets in accordance with the chosen delivery method. The cost of booking shall be paid when redeeming booked tickets.

1.6. Ticketpro shall not be responsible for the delay in delivery of tickets caused by inaccurate data, instructions specified by the user of the website, actions of third parties, and other circumstances beyond the control of Ticketpro. Ticketpro has the right to stop the delivery of the ticket if the delivery method chosen by the customer is not true (wrong address, the customer is not available) or the amount paid is not commensurate with the cost of the order. If the ticket is not received by the deadline, the customer shall be obliged to contact Ticketpro within 3 calendar days by sending a corresponding notice to the postal address of Ticketpro: 220002, Belarus, Minsk, Masherova Avenue 25, office 501, tel.: +375 17 293-42-42, +375 17 396 11 77, fax: +375 17 392-67-70 or by e-mail help@ticketpro.by.

1.7. The ticket shall be kept in a safe place. Direct sunlight and heat can spoil the ticket.

1.8. From the moment of providing public access to a unique bar-code of a ticket purchased by a client, Ticketpro LLC shall not be responsible for its uniqueness (singularity), since from this point on a ticket with a unique bar-code can be replicated.

1.9. Ticketpro shall reserve the right, agreed with the Organizer of the event, on its own behalf to charge the customer the cost of the service fee. Within one event, the cost of the service charge shall be the same for all customers.

1.10. Ticketpro, when selling tickets to customers, shall be entitled to provide additional services to customers for a fee. The amount received for the additional services rendered to Ticketpro clients are own income of Ticketpro.

1.11. When buying tickets at points of sale of Partners of Ticketpro, an additional fee may be charged for the ticket processing service. Ticketpro shall not be responsible for the amount of the additional fee charged by the Partners.

1.12. Ticketpro is not responsible for the content, comments, and other data added to the website by users of the ticketing system (forum users).

1.13. The website www.ticketpro.by may contain references and links to information provided on the Internet from anywhere in the world. Since Ticketpro does not control the indicated websites and the information contained on them, Ticketpro shall not b responsible for the accuracy and reliability of the information contained therein.

1.14. Any use of the website or its content for illegal purposes, as well as for the sale or resale of tickets, for advertising or other actions with a view to obtaining benefits, including mediation in selling tickets, shall be prohibited.

1.15. The Customer shall be obliged not to interfere in any way and means in the operation and technical solutions of the website www.ticketpro.by. Any monitoring (tracking, counting) of the website, copying, reproducing, changing, using and disclosing the specified data (including the content of the site) for any purpose is prohibited. Any activity that may cause an overload of the website system, interference in the functioning of the website shall be prohibited.

1.16. In case of violation of the terms and conditions of working with the website, Ticketpro has the right to stop using the website and / or terminate the transaction for the purchase of a ticket by the specified person unilaterally.

1.17. By performing any action on the website, the Customer confirms that:

- he is an adult individual who has the full right and ability to work with the website;

- he properly fulfills all the conditions of work with the website;

- he knows that in case of disclosure of a username or password transferred to him for visiting and working with the website, to third parties, the Customer shall be responsible for fulfilling obligations assumed by third parties using his name and password.

1.18. Except the username and password, Ticketpro does not verify the identity of the website user. The Customer confirms that the data provided to him by Ticketpro is provided voluntarily and with the consent of the Customer. The Customer gives Ticketpro consent to the processing of his personal data (name and surname, place of residence, telephone, e-mail, username, password, etc.) transmitted by him.

1.19. Neither Ticketpro nor the Organizer checks whether the person providing the ticket is the person who purchased the ticket and shall not be responsible for any damage caused by it. When visiting an event on the basis of a ticket printed by the Customer, the Customer is considered to be included in the first submission and / or scanning of the ticket. Tickets with an identical bar code shall not be legally significant either for Ticketpro or the Organizer.

1.20. Ticketpro has the right to make changes to the conditions of work with the website by publishing the relevant information in the news section of the website www.ticketpro.by. Changes take effect from the moment they are published on the website.

1.21. Ticketpro is not responsible for the authenticity and identification of tickets purchased in unauthorized places (other than at points of sale of Ticketpro and other than the website www.ticketpro.by).

1.22. All claims for the event related to the conduct, content, quality, advertising, etc., shall be lodged to the Organizer of the event.

1.23. Disputes in case of failure to reach an agreement shall be considered in the courts of the Republic of Belarus in accordance with the legislation of the Republic of Belarus.

1.24. The Customer shall be obliged to keep the password and username provided for working with the website so that they do not fall into the hands of third parties, unless the Customer authorizes third parties to represent him when working with the website.

1.25. The Customer shall be obliged to inform Ticketpro immediately about all the data and circumstances that have changed compared with those that were transferred to them during registration on the website.

1.26. Entrance tickets to cultural and entertainment events can be returned to the Event Organizer in cases provided for by Article 217 of the Code of the Republic of Belarus “On Culture” No. 413-З dated 20 July 2016.

The procedure for returning tickets to other events shall be determined by the Event Organizer (information about the Organizer is available on the ticket). If the event does not take place, the venue of the event is postponed or changed, Ticketpro shall not be obliged to reimburse the cost of the entrance ticket to the Customer upon returning the ticket. Entrance tickets shall be returned to the Event Organizer, unless otherwise is indicated. In case of return of tickets, the cost of the service charge, as well as the cost of additional services, are non-refundable.

If the Organizer is instructed to refund by the Ticket Operator, such a refund shall be carried out after the customer has sent the original ticket and the cash receipt (or payment confirmation), which are attached to the application.

In case of insufficiency of cash on hand of Ticketpro LLC, and in the event that a client’s claim for a refund is not possible to meet immediately, the maximum time limit for satisfying a claim shall not exceed seven calendar days.

When returning funds to a customer to a plastic card, banks may charge a fee for crediting funds to the card. The amount of the fee must be specified in the issuing bank that issued the card.

1.27. The rules of conduct at the event (hereinafter referred to as the Rules) are established by the Law “On Mass Events in the Republic of Belarus” dated 30 December 1997 No. 114-З (as amended on 20 April 2016), the Law “On Physical Culture and Sports” dated 4 January 2014, No. 125-З, other regulatory legal acts, as well as the rules established at the venue of the event. By purchasing a ticket, the Customer accepts and agrees with the rules of conduct at the event.

1.28. In order to ensure the safety of certain categories of spectators, the event organizer may introduce special conditions for attending the event for these categories with mandatory notification of the decision taken of the administration of the venue, law enforcement agencies, and spectators before the start of the sale of entrance tickets.

1.29. Entrance to the venue of the event implies the adoption and voluntary execution by the spectators of the rules in effect during the entire time they are at the venue.

1.30. Control over compliance with the rules shall be assigned to the Event Organizer, law enforcement officers, fire inspectors, as well as service employees involved in providing access control, seating for spectators and public order (security services, private security companies, ticket inspectors, administrators, volunteers, etc.).

1.31. The organizer of the event has the right to make photo and video filming of the audience in order to prevent illegal activity.

1.32. The Customer shall provide the Ticket Operator, the Organizer (as the ticket holder) with information about personal data and agree to its free use by Ticketpro for the purposes and to the extent provided for in this standard form contract.

1.33. The purpose of personal data processing is: the provision of service and the execution of contracts and agreements concluded by the Ticket Operator with individuals, providing the Customer with information about the Ticket Operator, the Organizer, to conduct mailings about the event(s) in any form not prohibited by applicable laws.

1.34. Personal data are required by Ticketpro, the Organizer for newsletters about the event(s), to provide technical and other support, as well as for marketing research and analysis that help improve the service of the Ticket Operator.

1.35. Confirmation of the Customer’s consent is carried out at the time of entering his e-mail address in the personal account, which means that the Customer confirms his consent with the public contract, as well as accepts all of its conditions and accepts them unconditionally.

1.36. The Customer provides and allows to perform actions under the standard form contract with the following personal data:

- Username;

- E-mail address of the User.

By accepting the terms of this standard form contract, the Customer gives consent to the processing of his personal data by the Ticket Operator, the Organizer, its representatives and employees, receiving a newsletter in the form of e-mailing, in other ways not prohibited by current legislation.

1.37. By processing personal data we mean the following list of actions with personal data: collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution), depersonalization, deletion, destruction of personal data.

1.38. This consent to the processing of personal data remains in force without limit of time, but may be revoked by the subject of personal data on the basis of a personal statement sent to the e-mail: help@ticketpro.by from the address registered for distribution.

1.40. The Customer shall have the right to require the Ticket Operator to clarify his personal data. The request must be stated by sending an e-mail to help@ticketpro.by. The Customer can also refuse to receive e-mails using the “Unsubscribe” link given at the end of each letter. On the basis of a request, to receive from the Ticket Operator information regarding the processing of his personal data.

1.41. Ticketpro does not bear any responsibility for the distortion and leakage of the Customer’s personal data, information relating to the Customer and relating to a commercial or other secret, via an unprotected communication channel.

1.42. Ticketpro shall undertake not to transfer the information received from the Customer to third parties, except for state authorities on the basis of their requests. It is not considered a violation to provide personal data to third parties acting on the basis of an agreement with Ticketpro for the fulfillment of obligations to the Customer and only within the framework of this public contract.

1.43. The Customer accepts the cookie policy used on the website and agrees with received information about the IP address and other information about his activity on the website. This information is not used to identify the customer.

1.44. When processing personal data, Ticketpro takes necessary and sufficient organizational and technical efforts to protect personal data from unauthorized access, as well as from other illegal actions in relation to personal data.

1.45. By purchasing a ticket, the Customer automatically agrees to the terms of this agreement and undertakes to fulfill the rights and obligations set forth in this standard form contract.