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For cultural and entertainment events:

According to Article 227 of the Code of the Republic of Belarus “On Culture” No. 413-З dated July 20, 2016

Entrance tickets to cultural and entertainment events can be returned:

on the initiative of a citizen or a legal entity - no later than 1 (one) calendar day prior to the date of the event.
For example, if the day of the cultural and entertainment event is the 10th day of the month, then the last day of the return will be the 08th day of this month before 6:00 pm (the working time of the organization making such a return). are accepted.

In this case, a refund is made in the places of purchase of a ticket in the amount of at least 75 (seventy-five) percent of the cost of the ticket.

in case of cancellation, transfer (change of time, place of the event) - no later than 7 (seven) calendar days from the date of filing an application for payment of monetary compensation.
In this case, the refund is made by the Organizer of the event in the amount of the cost of the entrance ticket (minus the cost of the service fee of the Ticket Operator).

For sporting events:

The timing and procedure for returning tickets to sporting events is set by the Event Organizer.

Place and order of return tickets are set separately by the event organizer. For information please call: +375 17 396 11 77, + 375 29 6 935 935, + 375 33 6 935 935.

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